MyEOffering FAQ Page

MyEoffering Frequently Asked Questions [FAQs]

I forgot my password, what do I do?

If you forgot your password, go to the main page (For customers: https://members.myeoffering.com/#/landing or For Church Admins: https://church.myeoffering.com/#/landing) and click on “Forgot Password?” link at the top right of the page.

View image below:

Why can't I login to my account?

Make sure you are on the Customer Page: https://members.myeoffering.com/#/landing if you’re a church member or Admin Page: https://church.myeoffering.com/#/landing if you’re a church admin.

My credit card payment worked before, but now won't work - what happened?

The credit card could be expired, check the credit card entered and if expired – add the new card and delete the old credit card on the Wallets page. [Adding a new card first will take care of scheduled transactions.]

 

Check out the image below to add/remove wallets:

My offering won't be saved, what happened?

Before making an offering/donation – you need to add a Church first.

To add a Church, go to Churches – Join Another Church button – and search by Name, City, or State (I recommend searching by City because there could be multiple churches with the same name).

I made an offering, but it's still pending - why?

There’s a couple of possibilities:

1.) If you made an offering on Thursday or Friday (or on a Holiday) – the weekend doesn’t count for transactions so it could take more time.

2.) The wallet information could be incorrect; remember the information saved doesn’t necessarily mean it’s correct.

3.) It is possible you didn’t have enough funds in the account when you made the donation – this could cause a delay or cancellation.

Also remember: A credit card donation takes 24 to 48 hours, while an ACH (Checking) will take 5 to 6 days.

What's a Wallet?

Think of a wallet as a real-world wallet, it’s a place where your offerings will come from; be it checking or credit card.

 

The wallet’s name can be named anything – it’s simply for your reference if you have multiple wallets.

I entered my Wallet payment information and it saved, why didn't the payment go through?

When the Wallet is saved, that doesn’t mean it’s correct.

I recommend deleting the old wallet and adding a new wallet.

If you’re sure the information is correct, try contacting your bank/credit card company – it could be an issue on their end.

How do I edit an offering?

To edit an offering I recommend the following.

On the Offerings page:

1.) Delete your current offering that you wish to replace. [Click on the ‘X’ icon to the left.]

2.) Select the green “Add New Offering +” button.

3.) After you followed the on-screen instructions select Next, then fill out the information on the second page and Select Next.

4.) On the last page it will confirm the details of your offering; if they are correct – select “Submit”.

I need to edit my credit card or checking account, what do I do?

If you need to use a different credit card or checking account, do the following:

1.) After logging in, go to the “Wallets” section at the top.

2.) Remove the Wallet (If you have offerings, you can do step 3 first, then remove the old wallet – this way offerings won’t get affected) you wish to remove by selecting the red “X” to the left.

3.) Then select the green “Add Another Wallet” button.

What does "Yes, add $X.XX to cover transaction fees" mean?

There’s a transaction fee (whether credit card or checking account) when you make a payment.

By selecting this option you’re choosing to add the fee to your donation – not having this checked means that the fee will be deducted from the offering.

[Example: So if the donation is $10, and the fee is $0.30, you can either pay the $10.30 OR you can have the fee deducted from the offering, making it $9.70 to the church.]

Does myEOffering have an option to text an offering?

Currently myEOffering doesn’t have an option to text an offering.

Why can't I add another church administrator?

The email account could already be within the system (as a member or admin), you need to add a new email not in our system as a church administrator.

My transaction didn't go through, what happened?

The credit card could be expired, (see the third question at the top of this page), or if it’s a checking account – try contacting your bank.

 

If the transaction was declined, they would be able to give you more information on why it was declined.

 

After the issue is resolved – you’ll need to make another donation (Since the previous one was declined).