The credit card could be expired, check the credit card entered and if expired – add the new card and delete the old credit card on the Wallets page. [Adding a new card first will take care of scheduled transactions.]
Check out the image below to add/remove wallets:
Before making an offering/donation – you need to add a Church first.
To add a Church, go to Churches – Join Another Church button – and search by Name, City, or State (I recommend searching by City because there could be multiple churches with the same name).
There’s a couple of possibilities:
1.) If you made an offering on Thursday or Friday (or on a Holiday) – the weekend doesn’t count for transactions so it could take more time.
2.) The wallet information could be incorrect; remember the information saved doesn’t necessarily mean it’s correct.
3.) It is possible you didn’t have enough funds in the account when you made the donation – this could cause a delay or cancellation.
Also remember: A credit card donation takes 24 to 48 hours, while an ACH (Checking) will take 5 to 6 days.
Think of a wallet as a real-world wallet, it’s a place where your offerings will come from; be it checking or credit card.
The wallet’s name can be named anything – it’s simply for your reference if you have multiple wallets.
When the Wallet is saved, that doesn’t mean it’s correct.
I recommend deleting the old wallet and adding a new wallet.
If you’re sure the information is correct, try contacting your bank/credit card company – it could be an issue on their end.
To edit an offering I recommend the following.
On the Offerings page:
1.) Delete your current offering that you wish to replace. [Click on the ‘X’ icon to the left.]
2.) Select the green “Add New Offering +” button.
3.) After you followed the on-screen instructions select Next, then fill out the information on the second page and Select Next.
4.) On the last page it will confirm the details of your offering; if they are correct – select “Submit”.
If you need to use a different credit card or checking account, do the following:
1.) After logging in, go to the “Wallets” section at the top.
2.) Remove the Wallet (If you have offerings, you can do step 3 first, then remove the old wallet – this way offerings won’t get affected) you wish to remove by selecting the red “X” to the left.
3.) Then select the green “Add Another Wallet” button.
There’s a transaction fee (whether credit card or checking account) when you make a payment.
By selecting this option you’re choosing to add the fee to your donation – not having this checked means that the fee will be deducted from the offering.
[Example: So if the donation is $10, and the fee is $0.30, you can either pay the $10.30 OR you can have the fee deducted from the offering, making it $9.70 to the church.]
Currently myEOffering doesn’t have an option to text an offering.
The email account could already be within the system (as a member or admin), you need to add a new email not in our system as a church administrator.
The credit card could be expired, (see the third question at the top of this page), or if it’s a checking account – try contacting your bank.
If the transaction was declined, they would be able to give you more information on why it was declined.
After the issue is resolved – you’ll need to make another donation (Since the previous one was declined).